EU NOC, Senior Coordinator
Zayo Europe
Hybrid
Regular employment
1 - 3 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
Company Description
Zayo’s journey has been guided by an aspirational vision for connectivity. Our founders were veterans of the companies that constructed the earliest backbone of the Internet. They understood that truly putting “the world” on the World Wide Web would require connections, lots of them. Zayo Europe formed in 2012, became a standalone company in 2024 and are now a market leader in operating and managing fibre networks.
Principal Accountabilities:
Monitoring of internal and external networks across a multi-vendor environment
Raising Trouble Tickets
Ensuring Trouble Tickets are assigned to a relevant support team
Providing regular updates to internal stakeholders and external customers on the progress of faults
Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams
Providing support to other members of the Shift team as required
Initial fault Triage and Investigation
Arranging and coordinating access to Zayo & 3rd party sites
Support & maintain the company objectives of ISO 9001/18001/27001 accreditation
Key Skills and Experience:
Proactive mindset & attitude to ensure customer satisfaction is in everything we do.
Pragmatic and analytical approach to problem solving
1 - 3 years (minimum) proven NOC and/or experience in the telecommunications industry or Customer facing role an advantage
Confident and able to challenge suppliers and processes.
Ability to manage in & out-sourced suppliers or partners
Comfortable working 24/7 shift patterns, including bank holidays and night work
Excellent communication; written & verbal
Outstanding confidence, initiative and organisational skills
Highly proficient in Google Workspace or O365
Familiarity with Salesforce CRM is desirable.
Remain flexible and adaptable to any change in business needs or requirements
Rewards
Competitive compensation including annual incentive plan
Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum
Hybrid working
Health and life Insurance
Meal vouchers
Employee assistance programs including mental health, wellbeing and medical support
Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.