Non-Voice Customer Service Agent with German & English (Remote)

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

Our client is a dynamic and customer-focused company, providing exceptional services to customers and businesses worldwide. As part of their growing team, we are looking for motivated and detail-oriented individuals to join their Customer Service team and assist German-speaking customers.

As a

Non-Voice Customer Service Agent with German & English (Remote)

you will provide support to customers through written communication channels such as email, chat, and social media. Your main responsibility will be to handle customer inquiries, resolve issues, and ensure a high level of satisfaction, all while using German.

Key Responsibilities:

• Provide prompt and efficient customer support in German via email, chat, and social media;
• Resolve customer issues, answer questions, and provide product or service information;
• Maintain a high level of professionalism and customer service standards in all written interactions;

Our client offers:

• Competitive salary and performance-based incentives;
• Flexible working hours and remote opportunities;
• Comprehensive training and ongoing development;
• A collaborative and supportive team environment;
• Opportunities for career growth and advancement;
• Work remotely from home after training.

Requirements:

• Fluency in German (C1) and good understanding of English (B2);
• Previous experience in a customer service role (non-voice preferred but not mandatory);
• Excellent written communication and problem-solving skills;
• Ability to multitask and manage time effectively.

If you’re passionate about delivering excellent customer service and have the skills to communicate effectively in German and English, we’d love to hear from you!

Only shortlisted candidates will be contacted for an interview.