Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a Flemish VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

Proficiency in English, French and Flemish both written and spoken
Proactive person with good support / sales skills
Strong communication and negotiation skills
Attention to details
Previous experience will be considered as an advantage

Duties and Responsibilities:

Being able to search and find for solutions of customers’ issues
Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
Monitor customers’ performance & behaviour in order to evaluate bonus crediting
Ensure that products’ compliance is being followed according to relevant regulations
Previous experience as a Sales agent will be considered as an advantage
Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

Why you should join us?

Competitive salary and monthly KPIs Bonus
Working in a dynamic International company
Ability of career and professional growth within the company
Social benefits and team buildings
Sunny, spacious office

You have the opportunity to work in our office in Cyprus or Bulgaria

Ready to shine? Let’s make it real.

Responsibilities

Required skills