3D Printing Account Operational Manager

3D Printing Account Operational Manager

Description -

Mission

3D Printing is a strategic segment for HP, expected to drive future growth of the company.

The 3D Printing Customer Experience lead role is critical to support the new Omnichannel business model.  He/she is the E2E Sales Operations Coordinator across eBusiness, Quote to Cash and Post-Sales Support, representing a single point of contact for the customer/partner for all sales operations issues. He/She works with Sales, Business unit, Supply Chain, Services, Finance, Legal, C&C, Bid desk just as several other support organizations to ensure seamless operations and outstanding customer/partner experience.

We’re looking for a highly motivated candidate with strong customer mindset and problem-solving skills, with experience across different operational areas.

Main responsibilities:

• Act as a SPOC (Single point of contact) in all quote to cash tools and processes for the 3D Sales/Category teams. Evaluate efficiency and effectiveness of defined processes
• Support and provide guidance to Regional Sales & Category teams with seamless Quote to Cash processes for Direct and Indirect sales
• Ensure adherence to HP policies and compliance
• Scope includes: HW Direct, HW Indirect, Aftermarket Products and consumables including all 3D platforms

Direct & Indirect GTM Support Main Tasks

• On-boarding new partners based on business request
• Provide/Coordinate the necessary training for partner
• New direct customer acct set up in system
• Facilitate Credit & Collection and customer net terms account approvals
• Ensure opportunities are updated with the corresponding sales stage information
• Receive order & validate order vs OPG, coordination with SC/OM for order entry
• Coordinate with SC for in-country process requirement (example custom permit)
• Attend Partner/Customer request (e.g. order status, delivery status….)
• Provide order/shipment information to FSE when required for preparing site installation
• Revenue Recognition: escalate non-standard deals to Finance for GRRO involvement
• Verify the rebate submission & work accordingly with respective team if there is any discrepancy
• Receive physical claim request from Customer/Partner -> warranty check (new) -> coordination with SC/OM team for execution
• Facilitate disputes, settlements
• Conduct the regular operational meeting to understand partner need/challenges & update with latest operational changes if there is any
• Ensuring Customer/Partner provide forecast timely to update the SMARTSHEET for business and SC further action

Education and experience required:

• First-level university degree or equivalent experience
• Advanced understanding of HPs core processes and customer requirements
• Broad operations background, AOM, CSSM or SC experience is an advantage
• 3D Printing experience is an advantage

Knowledge & skills required:

• Customer mentality
• Problem solver
• Team player
• Growth mindset: ability to make progress and proposal in an environment of non-standard processes and start up approach (learning by doing)
• Open minded and flexible to adapt to new way of doing things
• Excellent communication skills, negotiation and influencing skills.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement