Responsibilities
Job Summary: The Logistics Service Representative II will support end-to-end logistics and Customer experience. The Logistics Service Representative II will support the Company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Logistics Service Representative II updates the Company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems. Responsibilities: Perform and handle outbound or inbound customer and/or client communications Advise customers on behalf of OnProcess Technology’s clients. Interact with customers via various methods of communication. Utilize client’s third parties to provide the entitled service. Follow detailed instructions as outlined in company documents. For service level agreement in jeopardy, follow established escalation rules. Resolve customer complaints and escalations. Update applicable program database(s) accurately. Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies. Identify and escalate data or program specific issues to appropriate level of management. May be responsible for multiple programs and working cross-functionally through programs. Qualifications: 12+ months previous customer service experience within a Contact Center. Fluency in English. Fluency in German. Attention to detail and accuracy. Strong communication and interpersonal skills. Results-driver with action orientation. Education/Certification requirement: High School Diploma or equivalent. jq About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. At the heart of every great change is a great human. Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. Come be part of our team–bring your ideas, ingenuity and determination to make a difference, and we’ll solve some of the world’s biggest challenges. Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities. Choose a career with us, and together, let's create positive, long-lasting value. Meet our exceptional people who are living their purpose and making a real, lasting, positive difference. EXPLORE #CAREERSAZ
