Logistics service representative

The Logistics Service Representative will support end-to-end logistics and Customer experience. They will support the Company’s processes through professional communications, both to and from customers, on behalf of Accenture Technology’s clients. As a result of customer contact, the Logistics Service Representative updates the Company database with all appropriate information. They will supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.

Responsibilities:

• Perform and handle outbound or inbound customer and/or client communications

• Advise customers on behalf of Accenture Technology’s clients.

• Interact with customers via various methods of communication.

• Utilize client’s third parties to provide the entitled service.

• Follow detailed instructions as outlined in company documents.

• For service level agreement in jeopardy, follow established escalation rules.

• Resolve customer complaints and escalations.

• Update applicable program database(s) accurately.

• Appropriately handle challenging and unique customer situations in accordance with Accenture Technology policies.

• Identify and escalate data or program specific issues to appropriate level of management.

• May be responsible for multiple programs and working cross-functionally through programs.

Job Qualifications:

• Previous customer service experience within a Contact Center.

• Fluency in English.

• Attention to detail and accuracy. 

• Strong communication and interpersonal skills. 

• Results-driver with action orientation.

• High School Diploma or higher education degree.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.