Senior Site Reliability Engineer (Network)

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

A Senior Site Reliability Engineer is a key member of the team responsible for administering, maintaining, and troubleshooting complex network infrastructure and systems. They collaborate with managers, architects, and engineers to achieve successful outcomes, focusing on implementing best practices in automation, quality assurance, and teamwork.

A Day in the Life of the Senior Site Reliability Engineer:

• Design, implement, and maintain secure and scalable network infrastructure across cloud and on-prem environments.
• Support VPN, Firewalls, load balancers, and other core network services.
• Monitor network performance and troubleshoot latency, connectivity, and throughput issues.
• Automate network configuration and management tasks using scripting and infrastructure-as-code tools.
• Collaborate with security teams to enforce network security policies, firewalls, and access controls.
• Ensure network reliability through robust fail-over mechanisms, disaster recovery processes, and 24/7 support strategies.
• Continuously drive reliability improvements through proactive initiatives, data-driven SLO adjustments, and advanced monitoring/alerting solutions.
• Lead and coordinate disaster recovery testing exercises and capacity planning to enhance system reliability.
• Lead incident response for network-related outages and conduct root cause analysis.
• Identify and reduce operational toil through automation and tool development.
• Apply and enforce security best practices across cloud environments while mentoring team members on SLO achievement.
• Facilitate cross-team communication, provide training, and maintain clear documentation (e.g., runbooks and procedures).
• Support cloud environment management and propose technology changes to improve performance and reliability.

Required Qualifications - About you:

We are looking for candidates who possess the rare combination of the following achievements, skills, and behaviors.

• 7+ years of experience in network administration or engineering.
• High proficiency in network technologies: TCP/IP, routing, switching, VPN and BGP.
• Experience with cloud network design and (Azure preferred, AWS or GCP).
• Strong knowledge in management of firewalls and load balancers using network security best practices.
• Proficiency in scripting (e.g., Python) for automation.
• Experience with Operation Systems (Linux, Windows, etc.).
• Excellent communication skills.
• Excellent time management, organizational skills, crisis management, and problem-solving skills.
• Ability to work in a team and independently.
• Willing to innovate, learn, and share knowledge.
• University degree in computer science or related.
• In-depth knowledge of monitoring and logging solutions with associated capabilities as it relates to network infrastructure (e.g., Prometheus, Grafana, PRTG, Sumo Logic, etc).
• Relevant certifications (e.g., CCNA, CCNP, Cloud Networking Specialty) are a plus.
• Developing and implementing IT security best practices and procedures.
• Participate in on-call rotations and respond to incidents in a timely and effective manner.
• Excellent command of the English language.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.