Customer Success Specialist

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech Managed Services is looking for a Customer Success Specialist with a background in betting and gaming to join our dynamic Customer Success Team. If you are passionate about building relationships, optimizing operational processes, and driving growth through data insights, this role is perfect for you!

Your influential mission. You will...

• Provide Customer Service best practices to internal and external stakeholders
• Become an expert in Playtech software systems and apply this knowledge to real-world business situations.
• Work closely with licensees to improve their operational processes and deliver growth through optimization.
• Set up and configure engagement initiatives.
• Collaborate with internal Playtech teams
• Provide data insights and analysis to monitor performance and measure campaign effectiveness.
• Support internal teams with backend system knowledge sharing and industry insights.
• Identify upsell opportunities by understanding licensee needs and aligning them with our offerings.
• Set goals, define KPIs, and plan CS/CRM approaches with relevant personnel.
• Update relevant stakeholders on project status at agreed intervals.

Components for success. You...

• Have experience in a CS or CRM role within the gambling industry.
• Possess knowledge of both Sports and Casino operations.
• Have strong analytical skills
• Excel in presentation skills and can present to all levels of an organization.
• Possess excellent oral and written communication skills in Portuguese and English.
• Are proficient in MS Office (Excel, PowerPoint, Word).

You'll get extra points for... 

• Experience with betting and gaming operations.
• Knowledge of CRM procedures and initiatives.
• Detailed understanding of Playtech software.

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.