Responsibilities

Fourth is no ordinary product software company. We pride ourselves on unique cloud-based SaaS used by several million users which enables hotels, restaurants, bars, and pubs to improve efficiency and save money whether they're buying stock, scheduling staff, or creating recipes.

We are looking for a highly motivated individual to join a well-established team responsible for managing the day-to-day release and change activities to support the company’s Technology roadmap.

This position is a maternity cover.

The Change and Release Analyst oversees the processes related to the planning, coordination, and implementation of changes and software releases across our Production estate. They ensure that changes are delivered efficiently, minimize disruptions, and adhere to established policies and procedures. The role includes participation in the daily Change Advisory meetings, acting as a dedicated change owner of one or more solution areas.

Duties and Responsibilities:

· Plan, support, schedule, and manage the deployment of software releases and changes across our Production estate for one or more solution areas

· Work with all cross-functional teams to support and coordinate Production releases

· Actively manage and mitigate cross-team release dependencies

· Identify and mitigate release related risks to ensure operational visibility to protect the Production environment and its services during the release and implementation of change.

· Review the completeness and quality of change requests against pre-determined criteria

· Support with identifying continuous change and release process improvements and provide suitable recommendation

· Assist with reviewing all Production change requests in accordance with the Fourth Change Management process

· Ensuring compliance with the Change Management process

· Assisting internal stakeholders with the Change process with process queries and support

· Provides Change and Release support for Enterprise customers

· Analyse release trends and publish release reports to wider stakeholders

· Manage release and change communication for internal and external stakeholders

· Support the planning and execution of all Change and Release Management training across Technology and Supporting Teams

Required Skills and Experience:

· Fluent English (written and spoken)

· Enterprise Change Management experience, preferably with ITIL v3 certification

· Knowledge/ experience around (CAB) Change Advisory Board

· Knowledge/ experience around software development lifecycle (SDLC)

· Experience in implementing and promoting release best practices

· Ability to analyse the release process and drive improvements

· Strong understanding of deployment strategies

· Solid working experience of Quantity Assurance best practices

· Advanced usage of ITSM tools like ServiceNow, Zendesk, JIRA or similar platforms to manage changes, releases, and workflows

· Working knowledge of Agile development practices

Benefits and Culture:

· 25+ days off, as well as birthday day off and 4 charity days off per year

· Flexible start and end of the working day and hybrid working mode, including a combination remote and in the office

· Team-centric atmosphere

· Encouraging healthy lifestyle and work-life balance including supplemental health insurance

· New parents bonus scheme

*Only short-listed candidates will be contacted.

All personal data provided by you in your application will be processed by Fourth Bulgaria EOOD, UIC 203576042, solely for our recruitment purposes. If you do not provide your personal data, Fourth Bulgaria EOOD will not be able to review your application. Fourth Bulgaria will transfer your personal data only within its corporate group and to companies which provide recruitment support to Fourth Bulgaria. Fourth Bulgaria will ensure you can exercise your rights to access, correction and erasure of your personal data. More information on Fourth Bulgaria’s privacy policy for job candidates is available here and by applying you confirm that you have read it.

Required skills

Change Management

Jira

Quantity Surveying

Software Development Life Cycle (SDLC)

Zendesk

ITSM

ServiceNow

Agile Software Development

ITIL V3 Foundation

and best practices

English

Job posted 16 days ago