IT Support Specialist
Uni Systems
On-site
Regular employment
0 - 1 years of experience
Full Time
Mons, Belgium
Responsibilities
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Support Specialist to join our UniQue team.
- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance, training, and end-user guidance on network systems.
- Proactively monitor the IT Service Desk incident management system, act on incidents, and alert relevant second-line support in case of performance degradation or downtime.
- Advise IT management on corrective action or procurement action required to correct detected weaknesses in system functionality.
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to the correct second-line support area and to facilitate a short time-to-fix period.
- Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications.
- Support in planning and conducting exercises.
- Perform level 1 service support either remotely or on-site.
Required skills
Incident Management
IT Service Management
Network Systems
Training
User Assistance
Ability to address and escalate issues to the appropriate level where required
provide guidance
English
Job posted 20 days ago