TM Tech Support, Junior

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries daily. 

Currently we are looking for Junior Tech Support for our team, who will be responsible to support the company WEB/application developers as well as coordinating all requests received by Marketing/Management staff in relation to any technical/IT Development area.

Working shift: Monday - Friday, 11:00 AM - 19:30 PM

Responsibilities:

• Coordinate projects with designers, web/application developers and business managers, analyze queries and provide logical solutions
• Consult with designers and developers to determine their requirements relating to the prepare and submission of design/web/database development requests
• Manage projects linkages and data flows between the database and the website systems
• Receive and lof all requests related to design, web and database changes in an organized and transparent manner
• Record all requests and tasks to ensure projects tracking and timely completion as per agreed with the client
• Organize the documentation processes and operating procedures
• Perform regular review and analysis of data communication processes and workflow optimization
• Manage admin requests such as pulling reports from database systems, changing database password/access rights, delete old account and create new ones
• Perform testing of the validity and logic of new components as well as the whole database/web systems
• Educate staff regarding changes and train them to work with new/upgraded systems
• Complete any other task assigned by the manager