Functional Analyst HRDS - Talent Solutions Workday
Air Liquide
On-site
Regular employment
3 - 5 years of experience
Full Time
Montreal, Canada
Responsibilities
How will you CONTRIBUTE and GROW?
Context: Air Liquide has deployed several modules in Workday from 2021 to 2023 for all its employees. The Recruiting, Learning and Talent/Performance modules are part of these modules and have been deployed for all regions from 2023.In your position, your main responsibilities will be:
- to support the Talent modules of Workday (Recruiting, Learning and Talent) for all regions with a specific focus on Europe/AMEI where you will be the main and first point of contact
- to collaborate with the other Talent solutions Experts of other regions (to support them or action as as a back up)
- to participate to the enhancement of the system (on Recruiting, Learning and Talent) with the Head of each module, by applying functionalities of the HR IS roadmap (through Workday releases and lessons learnt as well as enhancements identified after each campaign)
- to deliver HR services effectively to the business, while promoting a superior employee experience.
1. Answer questions and defects
Diagnose and trouble-shoot end-users issues (process, security) raised by the local teams through the case management tool ServiceNow (on Talent modules: Recruiting, Learning and Talent/Performance)
Apply configuration changes in Workday on Business Process, Mass Updates further to defects raised by the clusters
Provide clear answers to the requesters in the Case Management Tool
Involve other teams in the trouble-shooting issues if needed (Performance, IT, …)
Update documentation (mainly training materials such as job aids, videos…)
Respect and monitor Service Level Agreement on each ticket
2. Participate to functional enhancements Implementation
Propose relevant enhancements (based on tickets Analysis or recurrent Requests) to the Talent Module Leads and present them in the Global Governance Board
Configure the enhancements validated by the Global Configuration Board or by the Talent CoEs (ex. Change requests)
Execute the non-regression tests and identify potential impacts on integration
Update Global Talent processes when needed and related documentation
3. Participate to Releases Management in Workday
Analyze the release content twice a year with the assistance of the AMS team and the Talent Modules Leads
Animate the enhancements and test them with your customers, meaning the CoE Learning, Talent Management & Talent Acquisition
Update documentation accordingly to the releases
Participate to the Training of HR users
4. Documentation Management and update
Ensure the documentation (training material, process flows, configuration workbooks, security workbooks…) is updated after each change on Talent Modules
Ensure the documentation is stored in the right place (knowledge base of ServiceNow tool)
Communicate the updates to the CoE teams to ensure knowledge transfer is performed (and translation by country can be done)
5. Be involved in Workday community to share best practices with other customers
Join the Workday community and participate to the forums, brainstorms, discussions that are linked to your activity
Participate in Workday Webinars and Events that are focused on the Talent modules and topics.
Technology Watch on AI, Skills, RPA…
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Are you a MATCH?
Work experience
Between 3-5 years exposure to Workday run, maintenance and enhancement of Workday post go-live with focus on Talent modules
Experience working on an International HRIS environment with cross-functional teams
Familiar and knowledgeable in HRIS regular update cycles with Workday and be able to work with vendors or external support to provide a high quality of HRIS support
Experience in Applications Management Support (AMS) supporting daily transactional system issues and assisting with end-user HRIS adoption
Knowledge
Good operational knowledge on Workday Talent modules (at least Recruiting or Learning or Talent/Performance) and Workday Security
Operational knowledge on Reporting and Security
Help to promote global processes, and avoid any local exceptions to facilitate the maintenance
Experience on HCM module is a plus
Abilities
Strong capacity to analyze, synthesize and resolve issues (explaining clearly the resolution to the end user).
Ability to identify and recommend proactively areas for process improvement and provide efficient support to end users
Customers Services oriented, Pragmatism, Tenacity, Agility, Team Spirit
Know-How
Manage priorities and respect deadlines, especially in case of high volume of support
Interfacing with all layers in the organization
Working in a multicultural environment
Excellent written and oral communication skills
Be curious on new technology (especially generative AI and automation)
Languages
Bilingual French and fluent professionnal English
Additional language an asset
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.