Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a VIP Trainer who will be responsible for the line management, growth and motivation of the VIP account manager team

Requirements:

Proficiency in English written and spoken
Proactive person with good support/sales skills
Strong communication and negotiation skills
Problem Solving skills
Attention to details
Previous experience will be considered as an advantage

Duties and Responsibilities:

Onboarding newly hired VIP account managers
Checking VIP Account manager day to day work
Making sure VIP Account managers are setting the stage for an excellent player experience
Monitoring VIP account manager performance & behaviour
Ensuring that products’ compliance is being followed according to relevant regulations

We offer excellent benefits, including but not limited to:

Monthly food vouchers (200 BGN);
Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
Starting from 20 paid leave days;
6 additional days of sick leaves without document required;
Birthday gift cards;
Sports card (Multi-sport);
Wedding and newborn gifts;
Breakfast, Friday lunches, fruits, and snacks in the office;
Team-building events and activities;
Career growth opportunities;
Sunny, spacious office.

Ready to shine? Let’s make it real.

Responsibilities

Required skills