Risk Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

Main responsibilities:

‍✔️ Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care;
‍✔️ Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems;
‍✔️ Analyse records of Affiliate account to ascertain whether there are any irregularities;
‍✔️ Suggest improvements to procedures and systems in the interests of fraud prevention and customer care;
‍✔️ Investigate financial irregularities on accounts;
‍✔️ Work with colleagues in other departments to resolve account-related issues and prevent fraud;
‍✔️ Help maintain quality control and customer care through analysis of player contact;
‍✔️ Investigate risk issues relating to third-party processors;
‍✔️ Check user history.


Requirements:

‍✔️ Basic knowledge of Risk/KYC/AML or Financial Services knowledge;
‍✔️ Strong logical reasoning skills with an analytical approach;
‍✔️ Decision-making and problem-solving skills;
‍✔️Good communication skills and ability to effectively deliver feedback;
‍✔️ Self-motivation;
‍✔️ Ability to perform well under tight deadlines within a dynamic environment;
‍✔️ Proficient command of Microsoft Office tools;
‍✔️ Proven aptitude for working in a team, as well as guiding and influencing others;


Why our company?

• Official employment and full medical insurance with the highest limits in the country (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Working with a brand new MacBookPro;
• Competitive salary and attractive bonus scheme;
• Working in a dynamic International company;
• Birthday celebration present;
• Ability for career and professional growth within the company;
• Sportscard (Multisport) - partly covered & team-building events and activities;
• Sunny, spacious office;
• Wedding and newborn gifts;
• Up to 25 vacation days, starting from 20;
• Breakfast x3 times a week, Friday team lunch, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.