nPloy Logo

Swedish VIP Account Manager

Logo of Sofia Stars

Sofia Stars

On-site

On-site

Regular employment

0 - 15 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

We are looking for a VIP Account Manager who will be responsible for retention of Swedish VIP customers and increase of their lifetime value.

Requirements:

  • Proficiency in Swedish and English both written and spoken;
  • Proactive person with good support/sales skills;
  • Strong communication and negotiation skills;
  • Attention to details;
  • Previous experience will be considered as an advantage.

Duties and Responsibilities:

  • Being able to search and find for solutions of customers’ issues;
  • Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
  • Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
  • Ensure that products’ compliance is being followed according to relevant regulations;
  • Previous experience as a Sales agent will be considered as an advantage.
  • Hours must be worked during shift business hours (between 8am and 2am; 5 days out of 7, including 2 weekends per month).

We offer excellent benefits:

  • Competitive salary and monthly KPIs bonus;
  • Working in a dynamic International company;
  • Ability of career and professional growth within the company;
  • Social benefits and team buildings;
  • Sunny, spacious office.

You have the opportunity to work in our office in Cyprus or Bulgaria.

Ready to shine? Let’s make it real.

Required skills

Attention to Detail
Business Analysis
Communication Skills
Sales
Customer Support
Retention Management
Negotiation Skills
Bulgarian
English
Swedish
Job posted 3 days ago

or

to apply.