Real-Time Analyst with English (CS team)
HRS Bulgaria EOOD
Regular employment / Remote Work
0 - 15 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Monitoring incoming volumes In Queues, reporting on Daily attendance schedule adherence of agents in real-time;
- Ensuring KPI goals are being met and Intraday reporting on the current day's performance;
- Monitoring and managing agents working schedule adherence and productivity makes necessary updates
- Participating in ad-hoc projects as directed by the line manager.
Required skills
Analytical Skills
Customer Satisfaction
Analysis Services
real-time analyst
English
Benefits
Food vouchers
Home office
Performance-based bonuses
Transport expenses covered
Job posted 27 days ago