Who are we?

OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.

OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration. OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.

Our Mission

Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform.

Working hours: Night Shifts

How will you add value to the OpenPayd journey:

Communicating directly with service providers regarding customers’ transactions/escalations
Helping Ops managers with liquidity movements and proper liquidity management
Creating internal and external reports based on transactions data
Preparing daily reconciliation reports
Communicating directly with customers on assigned responsibilities and tasks
Serving as first point of escalation of technical issues following the agreed internal processes
Communicating internally with other departments, following up on pending issues related to customer's requests
Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

The ideal candidate will have the following:

Excellent command of English (C1) is a must – both written and spoken
Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
Minimum 2 years experience in Payments / Customer Operations
Strong communication skills and interpersonal skills
Good multitasking, prioritization, and organizational skills
Good attention to details
Knowledge of Excel, Tableau or Salesforce will be considered an advantage

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We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies:OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

Payments Operations Associate - Night Shift

OpenPayd

Responsibilities

How will you add value to the OpenPayd journey:

The ideal candidate will have the following:

Required skills