Who are we?

OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally.

The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.

Our Mission

At OpenPayd, our mission is to power the growth of the digital economy. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.

Working hours: the position requires work on shifts 8 hours a day between 06.00am-24.00, including weekends and holidays.

How will you add value to the OpenPayd journey:

Communicating directly with service providers regarding customers’ transactions/escalations
Helping Ops managers with liquidity movements and proper liquidity management
Creating internal and external reports based on transactions data
Preparing daily reconciliation reports
Communicating directly with customers on assigned responsibilities and tasks
Serving as first point of escalation of technical issues following the agreed internal processes
Communicating internally with other departments, following up on pending issues related to customer's requests
Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

The ideal candidate will have the following:

Excellent command of English (C1) is a must – both written and spoken
Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
Minimum 2 years experience in Payments / Customer Operations
Strong communication skills and interpersonal skills
Good multitasking, prioritization, and organizational skills
Good attention to details
Knowledge of Excel, Tableau or Salesforce will be considered an advantage

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

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Payments / Customer Operations Associate

OpenPayd

Responsibilities

How will you add value to the OpenPayd journey:

The ideal candidate will have the following:

Required skills