Order Expert Specialist

Responsibilities

·       Opportunity / Order Administration including creation, processing, project managing, troubleshooting and resolution on relevant order problems.

·       Real-time support for sales and other internal groups.

·       Project manage solutions process, including escalations.

·       Providing data and guides to assist sales and order processing while staying up to date and being the subject matter expert on order entrance criteria / processing / non-standard requests.

·       Maintain sense of urgency and response to inquiries within established service level agreements.

·       Ensure data integrity of orders and supporting processes.

·       Identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration.

·       Provide an effortless experience to our internal and external customers.

Qualifications

·       Bachelor’s Degree or equivalent work experience.

·       1-3 years in telecom space preferred.

·       Efficient with computers, experience using CRM system; experience with Salesforce a strong plus, not required.

·       Experience with change order processing preferred.

·       Attention to detail with strong organizational capabilities.

·       Ability to prioritize with good time management skills.

·       Excellent communication skills, both verbal and written.

·       Effective problem solving and interpersonal skills.

·       Ability to multi-task and manage competing requests in a professional manner.

·       Desire to understand process, identify improvements, and implement change.

·       Basic understanding of telecommunications products.

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.