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Italian VIP sports book expert

Logo of Sofia Stars

Sofia Stars

On-site

On-site

Regular employment

0 - 15 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

We are looking for an Italian VIP sports book expert who will be responsible for managing and improving the experience of VIPs. 

Requirements:

  • Proficiency in English and Italian both written and spoken
  • Deep knowledge and experience in Sports Book 
  • Proactive person with good support / sales skills
  • Strong communication and negotiation skills
  • Attention to details
  • Previous experience will be considered as an advantage

Duties and Responsibilities:

  • Being able to search and find for solutions of customers’ issues
  • Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
  • Monitor customers’ performance & behaviour in order to evaluate bonus crediting
  • Ensure that products’ compliance is being followed according to relevant regulations
  • Previous experience as a Sales agent will be considered as an advantage
  • Hours must be worked during shift business hours

We offer excellent benefits:

  • Monthly food vouchers (180 BGN);
  • Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
  • Starting from 20 paid leave days;
  • 6 additional days of sick leaves without document required;
  • Birthday gift cards;
  • Sports card (Multisport);
  • Wedding and newborn gifts;
  • Breakfast, Friday lunches, fruits, and snacks in the office;
  • Team-building events and activities;
  • Career growth opportunities;
  • Sunny, spacious office.

Ready to shine? Let’s make it real.

Required skills

Client Relationship Management
Compliance
Negotiation
Sales
Customer Support
Analysis Services
Business Communication
Bulgarian
English
Italian
Job posted 11 days ago

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