Customer Support Specialist with German

Pontica Solutions
On-site
Regular employment
0 - 1 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning outsourcing company, partnering with big global businesses in diverse industries.
One of them is a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets.
They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability.
What we are looking for:
- Strong communication skills in German and English.
- A customer-oriented mindset and willingness to assist others.
- Problem-solving abilities and a proactive attitude.
- Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
- Team player with a positive and open-minded approach.
What would you do on this position:
- Provide 1st level support for IT systems, assisting with basic hardware, software, and network issues.
- Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
- Help manage user accounts and permissions.
- Support simple technical queries and escalate more complex cases when necessary.
- Log incidents and follow up using ticketing systems.
- Communicate solutions effectively to users and provide excellent customer service.
Why join us?
- Gain valuable skills in IT and customer service with hands-on experience.
- Be part of a supportive and innovative team environment.
- An attractive remuneration. Referral bonuses.
- Flexible working hours.
- Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter!
Required skills
Microsoft Office
Service Now
Zendesk
German
Job posted 3 days ago