Customer Support Specialist with English

Our Client is an Airline that offers flights from Ireland to various destinations, including Britain, Europe, and North America.

Customer service contains a range of interactions, from booking and check-in processes to in-flight experiences and post-flight support. Effective customer service ensures passengers to feel valued and taken care at every touchpoint. Representatives are also providing booking assistance, assisting with baggage inquiries, meals and check-in support.

• Start Date: March 17th, 2025
• Work Schedule:
  • 4x2 or 5x2 shift pattern
  • Shifts: 9:00 AM – 6:00 PM / 11:00 AM – 8:00 PM / 1:00 PM – 10:00 PM
  • Schedule is prepared three months in advance
• Training & Onboarding:
  • 1 month of training (9:00 AM – 6:00 PM)
  • 1 month of nesting on shifts