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Customer Support Agent with Finnish

Logo of Sofia Stars

Sofia Stars

On-site

On-site

Regular employment

1 - 6 years of experience

Full Time

Sofia, Bulgaria

Responsibilities

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

Sofia Stars is growing tremendously, and we continue to conquer new countries!

 

Role in a nutshell: We're looking for a Finnish & English-speaking Customer Support Agent to join our team and make his own contribution to our products.

Responsibilities:

✔️ Providing support in Finnish by email and Live chats;

✔️ Processing with great attention to details and content;

✔️ Identifying clients' needs and proactively proposing solutions;

✔️ Focusing on customer expectations and satisfaction;

✔️ Working closely with our team to improve and establish the necessary processes.

Qualifications:

✔️ Proficiency in Finnish and English, both written and spoken;

✔️ Proactive person with good support/sales skills;

✔️ Strong communication and negotiation skills;

✔️ Attention to detail;

✔️ Previous experience as a support agent will be considered an advantage.

Why Sofia Stars?

✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Sportscard (Multisport) - partly covered & team-building events and activities;

✔️ Sunny, spacious office;

✔️ Wedding gift;

✔️ Gift for newborns;

✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support;

✔️ Food vouchers, breakfast, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.

Required skills

Attention to Detail
Negotiation
Problem Solving
Sales
Customer Support
Business Communication
Bulgarian
English
Finnish
Job posted 7 days ago

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