Customer Support Agent (Polish Speaker)

Sofia Stars
On-site
Regular employment
1 - 6 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now we're looking for Polish & English speaking Customer Support Agents to join our team and make his own contribution to our products.
✅ Responsibilities:
✔️ Providing support in Polish & English by email and Live chats;
✔️ Processing with great attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
✅ Qualifications:
✔️ Proficiency in Polish & English, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
✅ Why Sofia Stars?