Client Portfolio Lead

Job Description:

About Us:

Merkle Bulgaria provides global retailers with a single source for expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers including Adidas, Clarins, ASDA. Shiseido, Birkenstock, La Prairie, and more. Our world-class team has delivered sites for over 35 brands with more than 400 transactional eCommerce sites in 60 locations and on 6 continents.
Job Summary:

We are seeking a dynamic and experienced Client Portfolio Lead to join our team. The ideal candidate will be responsible for managing and growing a portfolio of key client accounts, ensuring the delivery of high-quality professional services in an agile Software Development Life Cycle (SDLC) environment. This role requires a strategic thinker with excellent communication skills and a proven track record in client relationship management.
Key Responsibilities:
• Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the primary point of contact for key clients, understanding their needs and ensuring their satisfaction.
• Portfolio Management: Oversee a portfolio of client accounts, ensuring the delivery of services meets or exceeds client expectations. Identify opportunities for growth within the portfolio.
• Agile SDLC Oversight: Collaborate with agile development teams to ensure projects are delivered on time, within scope, and within budget. Facilitate communication between clients and development teams.
• Strategic Planning: Develop and implement strategic plans for client accounts, aligning with the company's goals and objectives. Monitor and report on account performance, providing insights and recommendations for improvement.
•Team Leadership: Lead and mentor a team of project managers and other professionals in a complex matrixed corporate environment.
•Financial Management: Manage account budgets, forecasts, and financial performance. Ensure profitability and growth of client accounts.

Skills required:
• Strong understanding of agile methodologies and SDLC.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to manage multiple client accounts and projects simultaneously.
• Strong analytical and problem-solving skills.
• Leadership and team management abilities.
 

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter

Location:

Sofia

Brand:

Isobar Cxm

Time Type:

Full time

Contract Type:

Permanent