About the Role:

Grade Level (for internal use):

11

About the Role:

We are seeking a strategic and people-focused Manager, Customer Success Management – Americas to lead a high-performing team of 8–10 Customer Success Managers (CSMs). You’ll be responsible for driving performance metrics, supporting strategic account outcomes, and ensuring customer success across a portfolio of high-value client relationships. This role combines direct people management with client engagement, strategic planning, and cross-functional collaboration.

The Team:

Customer Success Management is a dynamic global function committed to delivering a world-class customer experience. We guide the post-sales journey and ensure every client interaction drives adoption, retention, user growth, and long-term value. Our team plays a vital role in understanding client needs, aligning on strategic priorities, and executing to deliver measurable outcomes.

Responsibilities and Impact:

Your leadership will directly influence revenue retention, active user growth, and client satisfaction. You will oversee performance for a team managing key accounts across the Americas region, track KPIs, coach team members, and ensure that strategic goals are being met. You’ll also directly manage a small book of priority accounts and work closely with Sales and Product teams to align customer needs with organizational goals.

Drive Customer Success Outcomes

• Lead and manage a team of 8–10 CSMs, providing coaching, performance oversight, and professional development support.
• Track and drive KPIs including revenue retention, user adoption, and engagement across your team’s book of business.
• Personally manage a small group of strategic or high-impact accounts.
• Support CSMs in setting and executing strategic priorities for large accounts, including renewals and adoption plans.

Cross-Functional Collaboration

• Partner with Sales, Product, Support, and Education teams to align customer engagement strategies and deliver value.
• Participate in cross-team projects, feedback loops, and planning to ensure the voice of the customer is heard.

Subject Matter Expertise & Team Enablement

• Maintain strong understanding of the industries within your book and act as a resource for your team.
• Support broader initiatives related to team education, training, onboarding, and culture-building.
• Contribute to hiring and growth planning for the Customer Success function.

Performance Management

• Define and track individual and team KPIs using internal reporting and dashboards.
• Create a cadence of performance reviews and data-driven check-ins.
• Report team metrics and performance insights to senior stakeholders, including Sales leaders and Customer Success leadership.

What We Are Looking For:

Basic Required Qualifications:

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)