Sports Customer Support Analyst

 

 

A Bit About Us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners. 

The Role

The Sport Customer Support Analyst role is to provide immediate assistance to our clients and partners. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external applications. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues. The role is a perfect match for individuals who are passionate about sports, quick learners, speak good English, are willing to do flexible hours, comfortable with multitasking and enjoy solving problems.

Main Responsibilities

• • Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products through email and phone
  • Prioritizing and solving problems
  • Providing required information for other team members or departments
  • Sharing your knowledge within the team
  • Completing additional tasks assigned by the line manager.
  • Setting Licenses

Required Skills:

• Strong communication skills
• Fluent English (both written and verbal)
• Ability to multitask and prioritize tasks
• Strong problem-solving skills
• Passion for sports
• Initiative, accuracy and pressure handling
• Computer skills
• Previous Customer Support experience would be considered as a bonus

We Offer 

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.  

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law)