Partnerships Relationship Associate

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Partnerships Relationship Associate

Ebury London Office: Onsite

Due to the rapid growth of our indirect client book we are looking to expand the partnerships dealing team in London. The Ebury Partnerships dealing team manages our partners network, which constitutes the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX dealing, payments, onboarding, compliance and technology.

Role

You will be responsible for dealing with live requests from Ebury’s white label partners which include onboarding and payment queries, deal executions as well as training our partners regarding Ebury’s product suite. In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.

Responsibilities

• Service a portfolio of partners and their clients through a range of different products,
• Including FX hedging cash management & onboarding.
• Execution of FX trades (SPOT, FWD, etc.) with multiple liquidity providers, using various different trading platforms.
• Handle a high volume of incoming requests via phone and email with the dealing team.
• Gain an in-depth understanding of the processes within all departments including
• Screening, Operations, Reconciliation, Compliance and Treasury.
• Build and maintain strong relationships with both our partners and their clients.
• Assist partners in growing their existing businesses through your Ebury product knowledge.

Experience (essential and desired):

• Fluent in English
• Degree level education preferred
• Strong mathematical/analytical/legal background
• Strong interpersonal skills
• Previous customer service experience would be advantageous
• Minimum of one year experience in finance in either a sales, onboarding or middle office role (desired). Year in industry applicants will also be considered

Competencies and Personal Characteristics

• Ability to work under pressure while working accurately and efficiently
• Fast learner with a high attention to detail
• Possess a positive, enthusiastic and motivated attitude
• Excellent written and verbal communication skills including an excellent phone manner

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.