Customer Service Analyst

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)

Location: Inverness Retail Park and Nairn Business Park

Hours: 35 hours per week, between Monday and Friday, 7am - 6pm

Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1^st line IT support to Capgemini's clients.

What you'll do

• Respond to incoming requests, via telephone, email and web chat
• Logging of all requests in the appropriate call logging software
• Assign calls to relevant support teams

• Action Back Office requests as and when required
• Advise customers and support teams of known problems/workarounds
• Ensure customers are kept updated with the progress of their request
• Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

• The ability to communicate effectively, both verbally and in writing
• Passion about customer service
• Willingness to learn
• The ability to work both independently and in a team environment
• Good analytical skills
• Ability to work under pressure

If you feel that you fit the above criteria, then apply today!