Logistics Customer Service Agent/r £12.82ph- Bury St Edmunds

Customer Service Advisor - Transport Industry

Location: Bury St Edmunds

Are you passionate about delivering outstanding customer service and ready to take the next step in your career? Join our dynamic team in the transport industry as a Customer Service Advisor and become a key player in ensuring our customers receive the best possible experience every day.

Why Join Us?

• Full-Time Hours: 37.5 hours per week, Monday to Friday, 08:30-17:00, with the option for weekend overtime.
• Competitive Salary: £12.82 per hour
• Perks & Benefits:
• Free on-site car parking.
• Subsidised on-site canteen for your convenience.
• Access to Manpower 'MyPath' - our exclusive development and up-skilling program.
• Clear opportunities for career progression within the company.

What You'll Be Doing

• Delivering exceptional customer service in every interaction.
• Answering inbound calls professionally and efficiently.
• Collaborating with various departments to ensure customer needs are met accurately and promptly.
• Maintaining high standards of data input and record-keeping.
• Supporting smooth business operations by liaising across teams.

What We're Looking For

• Previous customer service experience is essential; experience in the transport industry is a plus.
• A proactive approach: take ownership of your actions and support positive change.
• Excellent communication skills - be clear, concise, and approachable.
• Strong organisational skills to plan and prioritise your workload effectively.
• Innovative thinking to solve problems and improve processes.
• A supportive team player who recognises when others need help and offers it willingly.
• Exceptional attention to detail and a high regard for safety at all times.
• Ability to follow instructions and work both independently and as part of a team.

Additional Information

• Full training will be provided to help you succeed in your role.
• A DBS check will be required upon successful application.

If you're ready to make a real impact and grow your career in a supportive and forward-thinking environment, we want to hear from you! Apply today and start your journey with us.