Project Manager (Back Office Operations)
Complex NTWRK
On-site
Regular employment
3 - 15 years of experience
Full Time
Los Angeles, United States
Responsibilities
Company And Culture
Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.
Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.
Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
About The Role
We’re seeking a Project Manager to join our back office operations team to own the coordination and execution of back office initiatives to improve the operational efficiency of our company and help us scale profitably. In this role, you’ll own cross-functional relationships with our finance, fulfillment, cs, and operations teams ensuring we deliver enterprise level scalable solutions. You’ll work closely with product, engineering, design, and operations to help our business operate compliantly and move toward profitability.
What You'll Do
- Create project plans, define project scope, and manage project timelines.
- Vocalize project progress in public channels and forums.
- Identify project risks and work actively to mitigate them.
- Escalate to seniors when cross-functional coordination is needed to keep projects on track.
- Deliver projects to their intended business objectives, anticipating and accounting for challenges or obstacles and navigating shifting company priorities.
- See beyond deliverables to the impact on the system and promote long term system and process health.
- Own risk management for your domain proactively identifying potential problems before they become blockers.
- Project manage complex and large scale cross-team, cross-functional initiatives.
- Interface with engineering managers and engineers to estimate work efforts, define milestones, and manage resources.
- Demonstrates the desire to understand the products and customers of the team.
Who You Are
- 3+ years of project management at a software company.
- Experience with business operations and information systems is a big plus.
- Comfortable coming up to speed on cross-disciplinary SaaS tools and solutions.
- Able to thrive in a fast-paced environment with changing priorities.
- Organized, detail-oriented, and able to manage multiple priorities effectively.
- Adaptable and able to respond calmly to the needs of their team, providing help where needed across a broad range of activities.
$100,000 - $115,000 a year
The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Required skills
Business Operations
Information Systems
Project Management
Project Planning
Risk Management
Time Management
Water Resource Management
SaaS
Cross functional relations
English
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