Business Analyst | Garmin Connect

We are seeking a full-time Business Analyst who will be the interface between the product team and our development team. In this role, you will be responsible for gathering, documenting and effectively communicating user requirements for medium to large size projects of average to significant complexity for products across your strategic channel. The Business Analysts also work with stakeholders to drive application/technology solutions and related business processes. We are working in a vertical integration, this means the BA will provide functional requirements for Web platform, Mobile clients (iOS/Android) and the API. 

As a Business Analyst working in our office in Cluj, you will be part of a team that works on Garmin Connect, the fitness and wellness application that millions of Garmin customers rely on, and its complementary applications.  

Garmin Connect Mobile is our best known, Fitness and Outdoor power-house companion app catering to over 20 million active users and supporting an ever-growing number of compatible Garmin devices (around 150 at this point). The feature set is very rich and targets our complex user base with running, cycling, wellness, training, smartwatch, golfing, diving, and even pregnancy tracking feature. 

We believe that collaboration leads to the best ideas, and we rely heavily on team interaction. As a hybrid role based in Cluj-Napoca, this position will require at least 3 days in the office each week. 

Responsibilities 

• Proactively explore applications, business processes, and software features to identify overlapping requirements, inefficiencies, and opportunities for improvement.  

• Adapt communication style to effectively engage diverse group of stakeholders, tailoring approaches to fit the stakeholder's preferences.  

• Deliver predictable and routine communication to project stakeholders and team members to foster transparency and trust across the business.  

• Provide training and mentorship to fellow Business Analysts on updated processes, tools, and requirements to ensure consistency and alignment across all projects.  

• Analyze data and reports from multiple sources to guide product owners in making informed decisions based on user behavior and feedback.  

• Lead requirement discovery sessions with product owners and cross-functional teams to gather, analyze and document business requirements for mobile and web applications. 

• Demonstrate a natural curiosity to deeply understand challenges facing our business and customers, asking insightful questions to identify the root cause and opportunities for improvement. 

• Serve as the subject matter expert for supported applications and software features, providing in-depth product knowledge of business functionality, process flows, and user expectations to project stakeholders. 

• Serve as a functional proxy product owner and leader for the team, in times when the product owner is unavailable, to ensure requirements meet business and customer needs. 

• Investigate and stay informed about current industry trends, emerging technologies, and competitor products to provide innovative solutions. 

• Collaborate with privacy and legal team stakeholders to ensure user data is properly protected and processed according to business standards.