Program/Project Management Manager

If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!
Here, you’ll match your ingenuity with the latest technology to make incredible things.
 
You will be a member of Accenture’s IT organization and, as an IT Project Manager, will serve as a subject matter expert responsible for IT infrastructure projects supporting Accenture Operations service delivery.

As an ISM Infrastructure Services Management Manager, you will act as a trusted business advisor, providing guidance on infrastructure operations and optimization.
This role involves collaborating with internal and external IT teams to ensure that infrastructure and services effectively meet business needs.

You must understand the business strategy, maintain long-term relationships between IT and business stakeholders, take ownership of incidents, and work with various IT teams to provide resolutions.

Daily interaction with business counterparts is essential for managing expectations.

Responsibilities:

• Manage relationships between Accenture Operations teams and client/internal IT teams.
• Stakeholder management
• Lead technology infrastructure transition projects.
• Handle escalations.
• Provide ISM services to entrusted accounts/contacts.
• Service management and reporting.
• Manage the tech budget (technology cost budgeting, optimization, recovery, and variance tracking)
• Support quality program implementations.
• Plan and manage business continuity tests.
• Assist with external and internal audits.

 

Required Qualifications:

• 3+ years of overall experience in IT infrastructure management, IT solutions, or IT support
• Strong communication skills (verbal/written)
• Technical background in IT operations
• Highly organized with attention to detail
• Strong interpersonal and negotiation skills
• Good presentation skills
• Proficiency in English
• Advanced Excel user
• Self-motivated and responsible
• Broad experience with account management, customer relationships, business development, and IT security basics
• Experience with IT projects.
• Familiarity with enterprise technologies

Advantages:

• Hands-on experience configuring enterprise network, voice, desktop, and server infrastructure.
• Proficiency in a second world language
• ITIL/PMP certification
• AWS Certifications or understanding
• Azure Certifications or understanding
• AI certifications or understanding

Your perks at Accenture...

You are important to us as a person. This is something you’ll feel and experience daily, as our working environment is completely adjusted to you.

Enjoy…

• flexible working hours

• excellent further training and certification opportunities

• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days

• our work culture that promotes diversity & inclusion

• other benefits for you and your family such as health and Income protection, employee share program, dental and vision coverage, wellness program, and parental benefits

We look forward to receiving your application!
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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