Responsibilities
How will you CONTRIBUTE and GROW? The main object and purpose of this position is to support Sales and Customer Service teams by making it possible to provide credit services to customers, maintain good relationships with them and contribute to the financial health of Air Liquide Canada’s organization, while promoting ALC’s safety and quality objectives. KEY RESPONSIBILITIES 1. Ensures collection of accounts: Maintains the outstanding accounts receivable within the customers agreed upon payment terms. Reviews delinquent accounts and speaks with customers by telephone/email to collect overdue amounts. Negotiates reimbursement methods and terms with customers. Coordinates with a third party to facilitate the collection efforts of the overdue account. 2. Evaluates credit approval: Processes applications for credit. Analyzes customer credit status. Evaluates and establishes customer credit limits. Ensures approval is received if required. Works closely with the Sales team in regards to severely delinquent accounts. 3. Follow up on customer records: Records information about financial status of customers and status of collection efforts. Makes daily entries into Customer accounts for checks and materials received. Each month, reconciles and follows-up accounts to determine and improve customers’ performance. Confers and consults with the Sales team as required. 4. Quality / Safety: Makes sure that all customer payments are applied accurately, and on a timely basis. Promotes ALC safety objectives. Knows and respects procedures related to the group as indicated in the ALC Quality Manual. Ensures that proper corrective and preventive measures are in place for addressing customer issues or complaints. 5. Maintains relationships with customers: Develops a strategy to secure customers’ loyalty. ___________________ Are you a MATCH? REQUIRED EDUCATION & QUALIFICATIONS Diploma: post-secondary diploma, college degree in administration or a related field of knowledge Training: quality system (ISO), safety Knowledge: basic accounting principles, bilingualism when required, computer systems, MS Office, Oracle, SAP, Google suite of tools Experience: 2 years of experience in accounts receivable or administration OTHER COMPETENCIES 1. Planning Skills: Defines objectives and the means to achieve them, determines all required resources, anticipates future situations and establishes work plans, efficiently allocates or makes use of available resources, acts according to plans and establishes priorities, uses efficient methods, systems and work tools. 2. Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems, analyzes situations and highlights important issues, suggests adequate, valuable and feasible solutions. 3. Strong Interpersonal Skills: Gets to know others and forms relationships, maintains very good relationships with colleagues, respects the ideas and opinions of others. 4. Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary, accepts consequences and risks involved. 5. Customer Oriented and Service-Driven: Precisely answers customer requests, is attentive to customers, respects commitments towards customers, initiates new ideas in order to meet customer expectations. 6. Team Player: Shares knowledge and experience, cooperates and makes self available, listens, gathers information, takes into consideration the needs, ideas, opinions of others. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form
