Czech VIP Account ManagerNewSofia, Bulgaria

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

We are looking for a Czech/Slovak VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and Czech/Slovak both written and spoken
• Proactive person with good support / sales skills
• Strong communication and negotiation skills
• Attention to details
• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting
• Ensure that products’ compliance is being followed according to relevant regulations
• Previous experience as a Sales agent will be considered as an advantage
• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

Why you should join us?

• Competitive salary and monthly KPIs Bonus
• Working in a dynamic International company
• Ability of career and professional growth within the company
• Social benefits and team buildings
• Sunny, spacious office

You have the opportunity to work in our office in Cyprus/Bulgaria/Poland. 

Ready to shine? Let’s make it real.