Website UX Manager (Hybrid)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. 

The Website UX Manager will lead the strategy, development, and continuous optimization of Fastmarkets’ website. This role is responsible for ensuring a seamless, engaging, and high-performing user experience that aligns with business objectives. You will oversee website functionality, user experience enhancements, and conversion rate optimization while ensuring the site remains SEO-friendly and compliant with industry standards.

PRINCIPLE ACCOUNTABILITIES

Conversion Rate Optimisation

• Develop and execute strategies to enhance conversion rates across fastmarkets.com
• Optimize on page experiences, reducing friction and improving lead generation.
• Create and enhance customer journeys for Fastmarkets’ different personas, using insights and qualitative and quantitative data.
• Identify and integrate CRO initiatives such as web personalization and chatbots to provide a customized experience.
• Implement a long-term roadmap and cadence of regular A/B and multivariate testing to improve website performance.

User Experience and user Interface Design

• Ensure the website delivers an intuitive, accessible, and engaging user experience.
• Conduct usability testing and analyze user behavior to identify friction points and opportunities.
• Collaborate with design and development teams to implement UX/UI improvements based on data-driven insights.
• Ensure the website meets accessibility standards and best practices.
• Collaborate with design teams to refine visual and interactive elements.
• Refine mobile navigation and page layouts to ensure intuitive interactions and ease of use on smaller screens.

SEO and content management

• Ensure UX and CRO enhancements align with SEO best practices, maintaining site structure, internal linking, and mobile-friendliness to support organic visibility.
• Collaborate with SEO and content teams to implement on-page improvements that enhance user engagement, such as structured content, clear CTAs, and multimedia integration.
• Support technical SEO health by ensuring site updates do not negatively impact performance, including page speed, accessibility, and crawlability.

Website analytics and performance

• Regular reporting on CRO and UX improvements back to the wider team.
• Analyse data to identify trends, user behaviour and areas for improvement.
• Provide regular reports and actionable insights to stakeholders.
• Optimise website performance including site speed, mobile responsiveness and overall site health.
• Ensure the site complies with data protection regulations and industry standards.

Collaboration and project management

• Regular cross-function experiment ideation – creating a feedback loop that considers different internal and external perspectives on website improvements.
• Work closely with the events team at Fastmarkets, ensuring their requirements are part of your roadmap.
• Coordinate with external vendors and agencies as needed.

KEY INTERFACES

• Product Marketing | Content Marketing
• Editorial
• Product
• Tech & IT
• Commercial
• Events

• Design

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• At least 3 years’ experience owning CRO implementation and strategy.
• Working knowledge of HTML, CSS and Javascript.
• Experience in analytics tools such as GA4 and Google Tag Manager.
• Experience using dedicated CRO tools such as Optimizely, VMO or similar.
• Familiarity with user testing and digital experience tools such as Hotjar/Mouseflow etc.
• Expertise in UX/UI principles and best practice.
• Excellent project management skills/experience with JIRA.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.