Operations Specialist, Communications

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 32 countries today, 28 of which are with the Wolt product and brand. 

So, why work at Wolt? 

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week.

If you’re passionate about building things that just… work, Wolt might be for you. 

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week and although this role is mainly a Monday to Friday job, sometimes it will require you to be available on the weekend or to travel to another city.

What you’ll be doing 

• Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.
• You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
• Be part of optimizing our processes, procedures, and communication channels.
• Oversee CP performance and funnel execution.
• Helping new CP applicants through our onboarding process.
• Responsible for direct communication with CPs, including handling the inbox and potential inquiries, information materials, etc.
• Assisting in everyday and ad-hoc tasks.

• Experience in a customer or people-oriented role, preferably online communication.
• Excellent communicator and expertise in creating texts, blogs, or similar to many recipients.
• Able to conceptualize, improve, and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive, and comfortable with autonomous
• problem-solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• A strong creative eye
• You are fluent in Bulgarian and English. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!