Sportstech Technical Support Analyst

 

 

A bit about us

Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations—including the NFL, English Premier League, FIBA, and NCAA—ensuring that critical data and cutting-edge products reach millions of users. 

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.  

The Role

We're looking for a Sportstech Technical Support Analyst to investigate and resolve user issues, identify bugs, and escalate complex problems. You’ll communicate with internal teams, translate technical details into user-friendly responses, and help maintain a knowledge base. Strong communication, SQL/JSON knowledge, and troubleshooting skills are key. API experience and prior support roles are a plus.

Main Responsibilities

• Communicating with internal teams
• Investigating and solving problems raised by the users within our 
  supported product cluster
• Identifying possible bugs and escalating complex issues
• Ensuring effective communication with relevant departments by 
  converting technical text into professional, customer-friendly
  correspondence
• Helping other Support Analysts with their work
• Creating and maintaining a Knowledge Base for known issues and
  solutions
• Completing additional tasks assigned by the Line Manager

Required Skills

• Communication
• English
• Computer skills
• Basic API troubleshooting will be considered as plus
• SQL and JSON knowledge
• Problem-solving and escalating skills
• Teamwork
• Accuracy and pressure handling
• Independent, taking initiative
• (Technical) Support experience considered a bonus

What’s in it for you?  

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.    

How we work:  

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role. 

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.  

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.