nPloy Logo

Technical Integrator

Logo of Mitel

Mitel

On-site

On-site

Regular employment

1 - 6 years of experience

Full Time

Rome, Italy

Responsibilities

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Mitel is looking for a technical integrator, who will be responsible to perform first level management and maintenance activities, resolving customer reported problems, through configuration changes and/or physical activities.

In addition,he/she will also have to manage continuous technical support situations at the customer's premises and manage escalation towards Professional Service colleagues for problems that cannot be resolved due to complexity or lack of expertise.

Responsibilities:

  • The position requires presence at the assigned customer's premises, for the resolution of technical and support issues.

  • It is the entry point for any request that comes from the reference customer. It guarantees the management and maintenance of the systems present at the customer, in accordance with the contract stipulated with the end customer.

  • Also manages relationships with Professional Service Technicians for the management of technical problems in Escalation.

  • On the occasion of activities that require it, carries out interventions in the field possibly supported by Service Partner technicians for activities that require special equipment.

  • It is capable of basic alarm analysis and in the management and setting of the simplest traces for the diagnostics of the supported systems.

  • Performs configuration activities both remotely and at customer sites.

Requirements:

  • High school diploma
  • B driving license
  • Ability to relate to the Customer both verbally and in writing
  • Predisposition for team activities
  • Availability to travel, in Italy
  • Availability to work outside of normal working hours 
  • Networking/firewall skills
  • Linux, VmWare, Microsoft Windows/Server skills
  • Experience in VoIP, WiFi is appreciated
  • Use of the main diagnostic tools (WireShark)
  • Management of simple solutions in networking and application

Additional Skills (Advantageous):

  • familiarity with operating in private telephony environments is a preferential evaluation element
  • familiarity with operating cabling is appreciated  

#LI-IK

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Required skills

Application Development
Configuration Management
Customer Relationship Management
Development Tools
Firewall
Linux
Maintenance
Microsoft Windows
Monitoring
Network Systems
Networking
Problem Solving
Risk Analysis
Service
System Testing
Technical Support
Telecommunications
VMware
Windows Server
Wireframing
system administration
LAN/WLAN
Ability to address and escalate issues to the appropriate level where required
User Support
VOIP
English
Job posted 40 days ago

or

to apply.