Core Technology Infrastructure Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Responsibilities:

• Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
• Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
• Establishes target outcomes in partnership with stakeholders and leaders
• Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
• Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Manages program financials and supports resource planning
• Ensures adherence with Enterprise Change Management standards

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications

• 6-8 years’ experience in project/program management/RTE or Agile Delivery and methodologies (Scrum and Kanban)
• Program or RTE and project management experience.
• Program/project stakeholder management.
• Experience with tools like Jira, Agile View, Confluence, WIKI
• Working knowledge, experience and familiarity with Scrum, Kanban, and Agile methodologies
• Proven track record of successfully managing multiple projects at various stages of the project life cycle
• Experience of large-scale complex projects
• Large scale program/project management experience with an understanding of Enterprise Change Management Policy and Standards
• Excellent communication, interpersonal, and facilitation engagement skills including presenting to LOB senior leaders and financial/legal/compliance/risk partners
• Experience with business or technology strategy development
• Strong experience with business and technology operational process definition and optimization
• Ability to work with others and manage disparate teams globally
• Ability to manage the successful execution of technical solutions whether by a single team or multiple teams
• Excellent interpersonal skills; positive attitude; team player; flexible
• Must be able to face off to business and technology leaders
• Strong written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity
• Basics in financial markets & banking operations
• Keen attention to detail and strong sense of ownership and accountability for work
• Motivated to work closely and cooperatively with other team members of varying levels of seniority and experience
• Must be a self-starter and can work with little to no supervision.

Desired Qualifications

• Program and Project Financial Management
• Experience with portfolio management tools like PPRT, JIRA Align
• PMP certification
• LPM certification
• SCM certification
• ITIL Certification
• PRINCE Certification
• PMPO Certification

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week: 

40