Responsibilities
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description About us: When your part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Apply today @ http://jobs.thermofisher.com Location/Division Specific Information This position offers an excellent opportunity for a highly motivated Field Service Engineer professional. The role is remote position to our Tewksbury sited will have a key impact on the success of the Compliance Test Solutions (CTS) Business Unit. CTS is the leader in providing ESD testing equipment that helps manufacturers meet their test requirements to help reduce catastrophic failure, ensure product quality, and speed time to market. CTS products have proven to be the most reliable and dependable in the world. How will you make an impact? The Field Service Engineer II is a direct customer-facing role that provides onsite support and service to customers. Responsibilities include the installation, preventative and corrective maintenance, calibration, and emergency break/fix repairs of electronic equipment and sub-systems used for electrostatic discharge (ESD) testing in the semiconductor industries. This role is crucial for ensuring the optimal performance and reliability of ESD testing equipment, thereby supporting the operational needs of semiconductor manufacturers. Key Duties and Responsibilities: Promote customer satisfaction through proactive, professional communication with customers, sales, and factory teams. Offer technical support to customers via phone or email. Conduct product training as required. Offer support to engineering, manufacturing, and sales teams. Calibrate customer equipment according to specifications. Coordinate and perform scheduled maintenance. Respond promptly to emergency break/fix repair service requests. Install new equipment and provide technical support for upgrades and other special service programs. Perform administrative tasks such as service reports, install reports, timecards, expense reports, repair tags, weekly schedule updates, and daily check-ins. Provide thorough documentation and reports upon completion of each assigned job. Maintain flexibility with work schedule to accommodate customer needs after hours, weekends, and holidays as required. Promote aftermarket services, including service contracts, upgrades, and accessories. Provide routine feedback to management and the sales department. Experience Requirements: Preferred Bachelor’s degree (B.S.) or Associates degree in Engineering, Technical Electrical/Electronics/Computer experience, or 3 years of industrial/field service experience. Knowledge, Skills, Abilities Proven ability to interact with customers and coworkers at a professional level and work independently. Experience in fixing and repairing customer equipment and field installations of applicable products. Computer programming experience is a plus. Strong technical background with the ability to repair electronic circuits to the component level. Proficient in using diagnostic equipment (oscilloscopes, logic analyzers, waveform generators, etc.). Experience working directly with customers to resolve technical issues. Competent in using computers for handling email, producing report documents, and documenting field problems. Must have a valid driver’s license and an acceptable driving record. Ability to travel within the assigned territory and willingness to travel outside the territory when needed. Excellent communication skills. Strong customer service focus. Travel: Approximately 40-60% travel required. Occasional visits to the Tewksbury, MA (Boston area) manufacturing site. We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits! Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
