Junior Trainer with German

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

As a Junior Trainer at Pontica Solutions, you'll play a key role in preparing new and current team members for success in a dynamic BPO setting. Collaborating closely with Senior Trainers and Operations, you'll help deliver impactful training sessions that empower employees with the skills they need. This position offers valuable hands-on experience, continuous development, and exciting opportunities for growth.

Your Responsibilities:

• Lead engaging training sessions in person and virtually
• Facilitate learning for individuals and groups across various topics
• Make sessions interactive using quizzes, activities, and practical examples
• Create a welcoming and inclusive space for learners
• Tailor your training style to suit different learning needs and audiences
• Bring energy, positivity, and clarity to every session
• Take an active role in onboarding by delivering clear and effective product training

Your Profile:

• Proficient in German and English (C1 level) – written and spoken
• Experienced in teaching or leading training sessions would be considered a plus
• Comfortable speaking in front of groups, with strong communication skills
• Naturally outgoing and energized by working with people
• Confident delivering both soft skill and basic tech training
• Passionate about learning and sharing knowledge
• Well-organized, dependable, and open to constructive feedback

Benefits:

• Friendly, diverse and talented team
• Possibility for professional development, mentorship and training
• Health insurance digital food voucher & exclusive discounts and a Multisport card
• Attractive pay and referral bonuses
• 20 days of paid leave per year + 5 additional based on tenure + 2 days off for volunteering
• An open-minded management team that promotes innovation, alongside personal and professional growth
• Permanent, full-time employment