Responsibilities
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Learning Experience Designer (Data & Tech) Overview: We are looking for a Senior Learning Experience Designer (LXD) to play a pivotal role in crafting impactful learning experiences, breaking new ground and leading with a consultative mindset. Working in collaboration with senior engineering SMEs, Program Managers, and other key stakeholders, the ideal candidate can deliver for technical learning cohorts within our Mastercard Data & Tech Learning Academy. Their primary responsibility is to develop effective learning experiences that help us drive strategic business objectives while meeting the diverse needs of our learners. Role: Analysis: o Collaborate and consult with Program Managers/Stakeholders to understand training needs, learner profiles, and performance gaps. o Conduct learning needs analysis (LNAs) to customize learning paths and strategies. o Adapt & maintain existing training materials, including internally created content and content libraries. Design: o Partner with our Data & Tech Academy Program Managers, SMEs, and other stakeholders to prototype and build end-to-end experiences, ensuring alignment with strategic goals. o Choose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance. o Draft design documents, such as curriculum maps, course outlines, storyboards and learning objectives o Curate content libraries and maintaining content improvements and updates. o Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets. Development: o Build engaging, effective, and interactive learning experiences using authoring tools. o Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives. o Explore new tools and methodologies to break new ground. Implementation: o Partner with the Program Manager to ensure smooth rollout of learning experiences to support during the initial launch of training programs. o Train facilitators or trainers as necessary. o Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behaviour metrics to inform refinements. o Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings. Evaluation: o Gather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences. o Collaborate with PMs to analyze key metrics - NPS/KPI. o Implement revisions based on evaluation findings to ensure continuous improvement. All About You: 3+ years of experience in a similar role, preferably in a fintech/tech environment Please share samples of your design work / Link to your portfolio Proven record of accomplishment developing learning for Technical development programs Expert level knowledge of Learning authoring tools: o Articulate - Rise & Storyline (Or similar) o LMS Platforms (Cornerstone/Degreed/Absorb etc.) Ideal experience/skillset/qualifications: o Graphic design (Adobe Illustrator/Canva/Figma) o Video Production (Adobe Premiere Pro/Camtasia/Synthesia) o Copywriting abilities Exceptional organization and project management skills o Comfortable using PM Tools, E.G. Monday.com/Asana/Jira etc. Self-directed and comfortable working within a distributed team. Strong ability to influence across teams and build partnerships that drive business outcomes. Strong communication, and interpersonal skills (presentation & consultancy and training evaluation skills.) Expert knowledge of principles and methods for designing and delivering training material. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.
