Responsibilities
Hardship Level (not applicable for home-based) H (no hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type UNOPS LICA9 Target Start Date 2025-07-21 Deadline for Applications July 17, 2025 Terms of Reference 1. General Background UNHCR works to protect refugees and other displaced people across the globe. The work is diverse, highly challenging and requires committed, responsive, and flexible staff with a high degree of motivation and professional skills. In a context of growing humanitarian needs and pressured public budgets, UNHCR is increasing the level of resources it raises from Individual donors, corporate partners, and foundations. Within Private Sector and Partnership (PSP), the Global Analysis and System Team provides strategic and technical support to embed fundraising excellence in national & regional Individual Giving (IG) programmes and ensure that PSP achieves high fundraising revenue growth in the coming years at an optimal level of performance. The Analysis team exists to provide the analytical foundation for developing investment strategies. The team works with the PSP network and regional teams to support individual markets to develop mid-term, long term, sustainable strategies for individual giving and high value channels that are both donor-centered and grounded in data. The Global Analysis and System team also provides market insights and intelligence at global and national level to assist markets and regional teams in leveraging best practices both in donor acquisition and donor development areas of individual giving by identifying Best-in-Class peer organizations and Bright Spots (inside UNHCR). The Associate Analysis & Research Officer will operate in a context where the Global Analysis and System Team is developing several key projects aiming at improving PSP level of insight into fundraising performance and identifying fundraising opportunities to build stronger PSP IG operations. From a technical point of view, the success of projects in which the Associate Analysis & Research Officer will be involved, will highly depend on the quality of the data feeding into the analysis, the improvement of systems and processes in place to transform raw data into fundraising information, and the team’s capacity to formulate and disseminate actionable findings at global and national levels. The team is looking for a maternity cover. 2. Purpose and Scope of Assignment Under the supervision of PSP Global Analyst, the incumbent will perform following duties: • Support the Donor360 data warehouse project, with a focus on data consistency across markets and overseeing the data supply and validation process. • Manage the data supply to the Peer Review benchmarking project using PSP’s financial data model and inputs from key internal stakeholders. Coordinate the accurate supply of individual giving data to the INDIGO benchmarking project for the participating markets. • Extract analytical insights from the Donor360 data warehouse and benchmarking reports, to highlight key trends and identify opportunities for developing donors and boosting lifetime value. • Take active role in collaborating with the UNHCR data analyst network to ensure analytical insights are shared, and that best practice data management, data governance and analysis is implemented. • Manage the workload of supplier and independent consultant to ensure high-quality and timely delivery of outputs and serving as the contractual liaison as needed (processing and receipting invoices according to UNHCR internal guidelines). • Prepare and distribute market-ready forecast files for usage in annual planning. Liaise with markets on questions, adjustments, and alignment on their projections, incorporating finalized key metrics into a Reference Report used by senior management. • PSP level of insight into fundraising performance is improved thus better fundraising opportunities identified. • Accuracy of PSP data collected and analyzed is ensured and data quality, systems and processes improved. • Make sure the appropriate processes relevant to collect and manage data in a secured and efficient manner are in place and adhered to. • Any other relevant tasks assigned by the supervisor. • The position may involve occasional travel. 3. Qualifications and Experience a. Education • Undergraduate degree (equivalent of a BA/BS) plus at least 3 years previous relevant work experience involving extensive use of database systems or • Graduate degree (equivalent of a Master’s) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted. b. Work Experience • In-depth knowledge and proven experience in fundraising or business analysis, and performance evaluation at operational and management levels used to drive marketing annual and long-term strategy and investments is required. • Work experience with Google Analytics is required. • UNHCR Experience or experience in an international non-profit organization or global company developing business on multiple markets, and involvement in benchmarking across products and markets. • Excellent knowledge of English. c. Key Competencies • Proven track record in using database-driven analysis systems and querying large datasets. • Must have experience with quantitative data analysis software (Excel proficiency required; Microsoft SQL); and common BI and visualizations tools (Power BI or similar). • Excellent analytical and conceptual skills and strong communication and presentation skills (both verbal and written). d. Desirable Qualifications & Competencies • In-depth understanding and intuition of the strategic implications of fundraising metrics and data. • Knowledge of Microsoft Azure services, Microsoft Fabric and experience with Salesforce NPSP in terms of data extraction and integration with other database systems. • Experience in implementation and deployment of fundraising predictive and segmentation models is a strong asset. 4. Location and Conditions This is a remote-working position. The successful candidate will be home-based, and work with colleagues globally. This position is initially up to the end of the year with possibility of extension subject to budget availability and overall performance of the incumbent. It is a full-time role starting from 8.30am to 5pm Monday to Friday (40 hours per week). The remuneration level and the applicable entitlements and benefits may be different based on the residence of the most suitable selected candidate. Please note that only shortlisted candidates will be notified. Standard Job Description Required Languages , , Desired Languages , , Additional Qualifications Skills Education Certifications Work Experience Other information This position doesn't require a functional clearance Remote Yes Important notice: Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training). Read about how to avoid scams and fraudulent job offers. Please note that applications are only accepted via the UNHCR online recruitment platform. CVs and/or application requests sent via email will not be answered, reviewed nor considered. For external applicants: We would like to call your attention on the eligibility of International Professional (P) category: According to our Recruitment and Assignments Policy, P staff members will not normally serve in the country of their nationality, and the first regular appointment in the P category must be outside the staff member's country of nationality. In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of. In case of technical difficulties when applying, external applicants (not current UNHCR workforce members) can write to recruitmentcase@unhcr.org. For former UNHCR Colleagues: Former UNHCR employees who are on mandatory break-in service or have separated from UNHCR after 1 October 2022 should create an account through this platform. Once you fill in your basic personal information (employee ID, birth date, name, email address), Workday will identify you as prior personnel and merge your employee account with your external applicant account. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide. Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact. Why a career with UNHCR? Our dedicated staff work to protect and assist people fleeing conflict and persecution at a time when global forced displacement is at a record high. Our colleagues bring a wide range of specialized skills, including expertise in legal protection, administration, community services, public affairs, health and other disciplines. Disability inclusion If you are a person with a disability and you expect you may face challenges during the recruitment process, you can indicate it in your application form. There are options to select any health conditions you may have and outline any necessary adjustments related to disabilities during the recruitment phases. Providing this information is optional. It will be treated as strictly confidential and used only for the purpose of finding out how to better assist you during the recruitment process. Adjustments for candidates with disabilities will be provided as best as possible and as needed upon request. All candidates will be assessed based on meeting the requirements for each vacancy in relation to experience, skills, and education.
