Customer Service Associate

Customer Service Associate Job Description

Job Duties:

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.

• Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.

• Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility

• Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.

• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.

• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.

• Entering clinical trial sites into Marken’s internal database (where necessary)

• Answering and dealing with all patients, Investigator and general telephone and e-mail requests from external customers and internal offices/agents.

• Preparing, verifying and distributing country specific project documentation.

• Filing and archiving wererequired.

• Attending customer meetings and teleconferences, when required.

Required Skills and Qualifications:

• Microsoft Suite (Excel and Word)

• Knowledgeable with computers

• Thorough understanding of Aviation/Airline networks

• Excellent communication skills and ability to influence others

• Excellent problem solving and prioritization skills essential.

• Flexibility in working hours required. Weekend coverage is required in Customer Services in some cases.

• Must Be Eligible to Work Weekends and Evenings