Shift Leader with Spanish (iGaming)
4000 - 4200 BGN
(net)
HRS Bulgaria EOOD
On-site
Regular employment
1 - 3 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Leading and training a team of 10-13 agents;
- Resolving escalated customer cases and monitoring agent inquiries;
- Ensuring quality execution of assigned tasks – providing and receiving feedback;
- Preparing analyses and reports related to team performance and customer satisfaction;
- Optimizing processes and cross-functional collaboration with other departments.
Required skills
Leadership
Fluent Spanish
Strong English skills
iGaming
English
Spanish
Benefits
Additional medical insurance
Additional dental care
Central location
Christmas and Easter bonuses
Company training
Free lunch
Fruit and snacks in the office
Office drinks
Performance-based bonuses
Relax zone
Job posted today