Medical Assistance Coordinator with French & English language

The Travel Assistance Coordinator is responsible for delivering specialized medical assistance to our customers who are facing life threatening situations, including dealing with severe health conditions, travel accidents, natural disasters, and even terrorist attacks. By providing guidance and emergency medical travel services to customers, including pre-travel advice, cost containment, and identifying potential recovery opportunities, the Travel Guard team is there when our clients need us most. If you are looking for a meaningful career and feel most rewarded by helping others, this role will give you the chance to develop your true potential. Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Responsibilities:

- Serving as first point of contact for policy holders who experience accidents abroad.
- Showing great understanding of customer situation, taking into consideration various circumstances and desired outcome.
- Communicating extensively with customers and other parties (i.e. providers, partners, medical professionals, airline companies, other institutions).
- Monitoring and reporting on patient status, making appropriate arrangements for either emergency remote medical treatment, or medical evacuation.
- Gathering and storing case data according to internal compliance regulations, ensuring patient’s data confidentiality.
- Performing reviews of policy details and approving expenses for assistance cases based on its terms and conditions.
- Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
- Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.
- Supporting customers prior their trip by providing information.

Requirements:

- Excellent knowledge of both French and English language.
- Willingness to work on shifts - 2 days on and 2 days off (9:00 - 21:00)
- Strong verbal and written communication skills.
- Ability to work independently, organize and prioritize own tasks effectively.
- Very good problem-solving skills.
- Teamwork capabilities knowledge sharing, providing seeking guidance and advice when needed.
- General computer literacy MS Office.
- Work experience in customer service will be considered as a strong advantage.

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

- Career Counselling
- Additional paid time off - 25 days per year
- Hybrid working model - Sofia & Plovdiv
- Remote working model - Varna, Burgas & Ruse
- Flexible benefits
- Luxury health & dental insurance
- Life insurance
- Food vouchers
- Fuel card/Public transport card
- Multisport cards
- Employee Assistance Program
- Bonuses for special occasions
- Options to buy shares

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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