German VIP Customer Support | Sofia Stars Jobs

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We're looking for a German VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Requirements:

Fluent in German and English, both written and spoken
Proactive with strong customer service or sales skills
Great communication and problem-solving abilities
Detail-oriented and customer-focused
Experience in iGaming or VIP support is a plus

Responsibilities:

Handle VIP customer inquiries via chat, email, or phone
Maintain personal, long-term relationships with VIPs
Collaborate with the VIP team for smooth service delivery
Ensure compliance with company and regulatory standards
Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends

We offer excellent benefits:

Monthly food vouchers (200 BGN);
Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
Starting from 20 paid leave days;
6 additional days of sick leaves without document required;
Birthday gift cards;
Sports card (Multisport);
Wedding and newborn gifts;
Breakfast, Friday lunches, fruits, and snacks in the office;
Team-building events and activities;
Career growth opportunities;
Sunny, spacious office.

Ready to shine? Let’s make it real.

Responsibilities

Required skills