Customer Support Specialist with German and English

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company, partnering with big global businesses in diverse industries.
One of them is a prominent retail company based in Switzerland, known for its extensive network of supermarkets and hypermarkets.

They offer a wide range of products, including groceries, household items, and electronics, all while emphasizing quality, affordability, and sustainability.

What we are looking for:

• Strong communication skills in German and English.
• A customer-oriented mindset and willingness to assist others.
• Problem-solving abilities and a proactive attitude.
• Technical skills are a plus, but not mandatory – we provide full training to ensure your success!
• Team player with a positive and open-minded approach.

What would you do on this position:

• Provide 1st level support for IT systems, assisting with basic hardware, software, and network issues.
• Troubleshoot Point of Sale (POS) and logistics system challenges with guidance from senior staff.
• Help manage user accounts and permissions.
• Support simple technical queries and escalate more complex cases when necessary.
• Log incidents and follow up using ticketing systems.
• Communicate solutions effectively to users and provide excellent customer service.

Why join us?

• Gain valuable skills in IT and customer service with hands-on experience.
• Be part of a supportive and innovative team environment.
• An attractive remuneration. Referral bonuses.
• Flexible working hours.
• Additional health insurance and other social benefits. Exclusive discounts & offers. Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.

Ready to kickstart your IT career? Apply now and become part of a dynamic team where your growth and development matter!