Customer Success Manager
4500 - 5500 BGN
(net)
HRS Bulgaria EOOD
Hybrid
Regular employment
3 - 6 years of experience
Full Time
Sofia, Bulgaria
Responsibilities
- Lead a multi-language Customer Success team with a proactive service approach.
- Develop scripts, set targets, and optimize agent performance.
- Monitor KPIs to drive continuous team improvement.
- Coach, train, and support team members for high performance.
- Implement strategies to reduce churn and boost retention.
- Identify and execute upsell and cross-sell opportunities.
- Advocate for customers to influence product and marketing strategies.
- Gather and share feedback for continuous product and service improvement.
- Develop engagement frameworks to enhance customer experience.
Required skills
Business Strategy
Customer Relationship Management
People Management
Sales
Reteining clients
English
Benefits
Additional dental care
Additional medical insurance
Sports card
Food vouchers
Job posted today